umahosting - Refund Policy

At Uma Hosting, we strive to provide top-tier web hosting and cloud server solutions. We are committed to customer satisfaction and offer a refund policy for certain services to ensure a transparent and fair relationship with our clients. By purchasing any service from Uma Hosting, you agree to the terms outlined in this Refund Policy.Uma Hosting's web hosting service. Violation of this AUP may result in suspension or termination of your service. In the event of a dispute between you and Uma Hosting regarding the interpretation of this AUP, Uma Hosting's interpretation, in its reasonable commercial judgment, shall govern.

General Refund Eligibility

We offer refunds on the following services under specific conditions: Shared Hosting Plans: Eligible for a refund within 30 days of the purchase date. Cloud Server Plans: Refunds are available only for the first billing cycle and must be requested within 7 days of activation. Add-ons (e.g., additional storage, bandwidth): Refunds are not provided once activated or consumed.

Non-Refundable Services

The following services are non-refundable: Domain name registration, renewal, and transfer fees. SSL certificates, CDN services, and software licenses. VPS or Dedicated Hosting Plans. Custom services or consulting fees. Setup fees for any hosting plans or custom configurations.

Conditions for Refunds

Refund requests are only eligible under the following conditions: The request is submitted within the refund eligibility period. The service is not used in violation of our Terms of Service or AUP. Refunds are not applicable to accounts upgraded, downgraded, or renewed.

Refund Process

To request a refund, follow these steps: Log in to your Uma Hosting client account. Submit a support ticket to our Billing Department with the following details: Account username or email address. Order number and service details. Reason for requesting the refund. Our team will review your request and respond within 3 business days. Approved refunds will be processed within 7-14 business days and credited back to the original payment method used.

AWS Cloud-Based Services

Due to the nature of AWS cloud infrastructure and its pay-as-you-go model, the following terms apply: Usage-based fees for cloud server resources (e.g., bandwidth, CPU, storage) are non-refundable. Prepaid credits for cloud services are only refundable if no resources have been consumed.

Abuse or Violations

If your account or service is terminated for violating our Terms of Service or Acceptable Use Policy, you are not eligible for a refund.

Changes to This Policy

Uma Hosting reserves the right to amend this Refund Policy at any time. Updates will be published on our website, and changes will take effect immediately.

Refund Policy